Shipping policy

Order Processing

• All orders placed through our online store are subject to availability and acceptance.
• Orders are typically processed within 1-2 business days from the date of purchase. Business days exclude weekends and holidays.
• Please note that processing times may vary during peak seasons or due to unforeseen circumstances. We appreciate your understanding in such situations.
• For orders consisting of more than 2 products, please note that production times may extend, as the preparation and crafting process for each item may cumulatively contribute to the overall processing time.

Shipping Costs

• Free shipping for deliveries within the US.
• For the rest of the world, costs vary based on the items, address, and speed.
  

Estimated Delivery Timeframe

Estimated delivery times are provided during the checkout process.

• The delivery time takes within 4-5 business days after the order has been processed.
  
• Please note that the delivery times are approximate, and may vary due to the factors beyond our control, such as weather conditions, customs processing, and carrier delays.

Tracking and Notifications

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use the provided tracking number to monitor the status and location of your package on the carrier's website.

Address Accuracy

It is your responsibility to provide accurate and complete shipping information at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Worldwide International Shipping

International shipping may be subject to customs duties and taxes imposed by the destination country's authorities. The details of the duty and tax fees will be shown during the checkout as it will require the details of the address and the types of the items.

Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us immediately at contact@decantre.com or 1-877-833-2268 (Toll-Free). We will work with you to initiate a claim with the carrier and assist in resolving the issue.

Change of Shipping Address

If you need to change the shipping address after placing your order, please contact us immediately. Address changes will not be possible for orders that have been shipped or are in transit.

Contact Us

If you have any questions or need any assistances related to shipping, please contact us at contact@decantre.com or 1-877-833-2268 (Toll-Free).